Privacy Policy

1. Introduction

We respect your privacy and aim to keep collection limited to what is needed to run the App, provide rewards, process redemptions, detect fraud, and improve performance.

1A. No Guaranteed Earnings

mGame: Play & Match Blocks does NOT guarantee any earnings, income, or financial return. Rewards and points are promotional in nature and may vary based on gameplay, availability, and system checks.

1B. Not a Financial Service

This app is not a banking, investment, lending, or financial service platform. It is purely an entertainment-based gaming application.

1C. No Purchase Required

Users are not required to make any purchase or payment to earn points or rewards in this app.

2. What this policy covers

This policy covers gameplay, points earning, watch-to-earn ads, redemption requests, sign-in, account management, support, and related in-app services.

3. Information you provide

• Account details such as name, username, mobile number, email address, or sign-in identifier.
• Profile data you choose to add, including avatar, level, or team information.
• Redemption details such as UPI ID, bank account holder name, bank name, account number, IFSC, or gift card delivery details.
• Support messages, complaints, and feedback sent to us.

4. Information collected automatically

• Device and app information such as app version, operating system, language, crash logs, and performance data.
• Gameplay activity such as points earned, levels, redeemed points, ad bonus events, and suspicious activity signals.
• Network information such as IP address and general connection data.

5. No special device permissions

This App is designed to work without requesting camera, microphone, contacts, location, SMS, or storage permissions. If the App changes in the future, we will update this policy and request consent where required.

6. Firebase Authentication and database

We use Firebase Authentication to manage sign-in and Firebase database services to store account data, points balance, redemption history, support records, and fraud-prevention logs.

7. How we use your information

• To create and manage your account.
• To track points, rewards, and progress.
• To process cash, UPI, bank transfer, and gift card redemptions.
• To show relevant in-app ads and bonus rewards.
• To detect abuse, cheating, chargebacks, fake accounts, and suspicious redemptions.
• To answer support requests and enforce our rules.

8. Legal basis and consent

Where consent is required, we ask for clear and informed consent before processing personal data. You may withdraw consent where applicable by using account settings, deleting your account, or contacting support.

9. Ads and rewarded ads

We use Google AdMob and Unity Ads to display advertisements, including rewarded ads.

• Ad partners may collect device identifiers, IP address, and interaction data.
• Ads may be personalized based on user behavior.
• Users can manage ad personalization through their Google device settings.
• Rewarded ads may provide bonus points (such as 2x points) only after successful completion.

10. Third-party service providers

We may share limited information with service providers that help us operate the App, such as Firebase, ad networks, payout processors, analytics providers, and customer support tools.

11. Redemptions and payout processing

When you request a redemption, we may share the minimum necessary information with payment partners to process UPI, bank transfer, or gift card payouts. Your payout details are used only for redemption processing, verification, compliance, and record keeping.

11A. Redemption Disclaimer

All redemption requests are subject to verification and approval. We reserve the right to delay, reject, or cancel any redemption due to incorrect details, system errors, fraud detection, or policy violations.

12. Fraud prevention and manual review

We may review accounts, points activity, ad activity, and redemption requests for unusual patterns. Suspicious activity may cause a redemption to be delayed, pending, rejected, or reversed while we investigate.

12A. Fraud and Abuse Policy

Any attempt to manipulate the system, including fake accounts, bots, emulators, VPN abuse, or ad exploitation, will result in:

• Permanent account suspension
• Forfeiture of all points and rewards
• Blocking of future redemptions

13. Data retention

We keep personal data only for as long as needed to provide the App, complete redemptions, comply with law, settle disputes, prevent abuse, and maintain records. Some logs may be kept longer where required for security or legal reasons.

14. Security

We use reasonable technical and organizational safeguards to protect your information. No online system is perfectly secure, so we cannot guarantee absolute security.

15. Cross-border processing

Your information may be processed or stored in countries outside your own, including outside India, where permitted by applicable law and where our providers operate secure infrastructure.

16. Children’s privacy

The App is intended for users who are eligible to use it under applicable law. We do not knowingly collect data from children in a way that violates law. If you believe a child has created an account, contact us for review and removal.

17. Your rights

• Access the information we hold about you.
• Correct or update inaccurate details.
• Request deletion of your account and associated personal data, subject to legal retention requirements.
• Withdraw consent where processing is based on consent.
• Raise a complaint or grievance with us.

18. Account deletion

You may delete your account from the profile screen if this option is available in the App. Account deletion may remove access to your points, pending rewards, and redemption history, except where records must be retained by law.

19. Communication and support

We may contact you for verification, transaction status, account safety, policy updates, support responses, or important service notices. These messages are part of the service and may be sent through in-app alerts, email, SMS, or WhatsApp where permitted.

20. Data access by administrators

Authorized administrators may review profile data, points balance, ad-reward logs, redemption requests, and support history to manage the App, prevent abuse, and enforce rules. Access is limited to business needs.

21. Third-party links and services

The App may link to external websites or services such as WhatsApp, payout providers, gift card partners, or support pages. Their privacy practices are governed by their own policies.

22. Changes to this policy

We may update this policy from time to time. The updated version will be posted in the App or on our website with a revised date.

23. Contact us

If you have questions, complaints, or deletion requests, contact us at contact.feedback.store@gmail.com.

23A. Limitation of Liability

We are not responsible for any losses, including but not limited to lost rewards, delayed payments, failed transactions, or technical issues beyond our control.

23B. No Guarantee of Availability

We do not guarantee uninterrupted access to the app, rewards, or redemption services. Features may change or be discontinued at any time.

24. Governing compliance

This policy is intended to work alongside applicable privacy laws and platform requirements, including India-specific rules and any other laws that apply to your use of the App.